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SSS
Frequently Asked Questions (SSS)
What is IQ Soft and how does it work?
IQ Soft is an all-in-one commerce platform that lets you build an online store, accept payments, and sell both on social channels and in person — all from a single control panel. Create a professional digital storefront, manage products and inventory, process orders and shipping, automate marketing and SEO, analyze sales, and run your business from web or mobile. No coding knowledge is required for any of it.
What does it cost to use IQ Soft?
IQ Soft starts with a 7 -day free trial, no payment required. After your trial, most plans start at just $20/month before moving to standard monthly pricing.You can also add more advanced sales features to your subscription, such as staff roles and permissions, and flexible delivery options like exchanges and customer pickup.
Can I cancel or change my subscription at any time?
Yes — if you decide IQ Soft isn't the best commerce platform for your business, you can easily cancel your account.If you choose a 1-year or 3-year subscription, you can cancel once your committed term ends.
Are there any additional fees?
None of our plans have a setup fee.Third-party transaction fees may apply when you use a third-party provider; the commission amount varies by plan. If you'd like to develop a module outside your chosen package, pricing will apply based on your selection.
Do I need technical knowledge to use the IQ SOFT systems?
Absolutely not. All IQ SOFT systems are built with modern, user-friendly interfaces you can use easily with no technical or software knowledge required.
What systems does IQ SOFT offer?
IQ SOFT provides comprehensive digital solutions for businesses, including:E-Commerce SystemBanking & Financial SystemsDigital Wallet SystemPayment SystemsE-Government & Digital Governance SystemsMulti-Vendor Marketplace SystemsSmart Mobile & Web Applications
Can the system be customized to my needs?
Yes. All IQ SOFT solutions can be customized to fit your business needs. New modules and additional features can be developed upon request.
Which payment methods do you support?
Bank transfer, cash on delivery, Switch, credit card (Visa/Mastercard), Zain Cash, Qi Card, Apple Pay, Google Pay, and installment payments via Qi Card are all supported.
How many currencies can I accept payments in?
You can accept payments in more than 33 currencies.
Is there fraud protection?
Yes, the system includes a fraud protection mechanism as well as the ability to set payment restrictions.
Can I manage products in bulk?
Yes — you can bulk upload and update products via Excel, or use automated import bots via XML/Excel or API.
Is inventory tracking and warehouse management available?
Yes; the system supports stock management, inventory counts, quantity history, and branch/warehouse management.
Can I recover deleted products?
Yes, there is a feature to restore deleted products.
Do the systems support Turkish and Arabic?
The systems support 33 languages.
Can AI be used to generate product descriptions?
Yes. Using AI techniques, you can generate:Product nameProfessional descriptionMarketing description
What types of products can I sell on the platform?
You can add all types of products, including physical, digital, and multi-option (variant) products.
How can I improve my store's visibility in search engines?
The platform offers SEO support, and you can also auto-generate product names and descriptions using AI (additional fee applies).
Can a customer cancel their order?
As the store owner, you can allow customers to cancel an order before it begins processing.
Are partial refunds supported?
Yes, both partial and full refund requests can be managed.
Can I set a daily order limit?
Yes, you can set order acceptance hours and define a daily order limit.
Can I create discount coupons?
Yes, you can create individual coupons or generate coupon groups in bulk.
Can I track abandoned carts?
Yes, the "abandoned carts" feature lets you re-engage these customers.
Is influencer marketing supported?
Yes, both influencer marketing and affiliate marketing features are available.
How many shipping companies can I integrate with?
Direct integration is available with more than 10 shipping companies, and you can also add private couriers/shipping companies.
Can I offer free shipping?
Yes, you can enable a free shipping option and customize shipping pricing.
Can I restrict products/shipping by region?
Yes, you can customize products and payments based on region, shipping company, or shipping type.
Can I choose a ready-made theme, or do I need to design a custom one?
You can choose from ready-made themes, customize themes through the "Sahir" (magic) system, or generate a theme using AI.
Can I copy another store's theme?
Yes, you can copy a theme from an external store and integrate it directly.
What analytics reports can I access?
Comprehensive reports are available, including profit analytics, shipping cost/profit reports, sales analytics, customer analytics, visit analytics, and loyalty program reports.
Can I connect my own domain?
Yes, you can purchase a private domain, transfer/link a third-party domain, set up a subdomain, and manage DNS settings. A free SSL certificate is included.
Can I organize customers into groups?
Yes, you can classify customers, manage them in bulk by group, and identify unreliable/non-serious customers.
Can I add additional users?
Yes, you can increase the number of users for an additional fee and assign role-based permissions.
What third-party apps can I integrate with?
Integrations are supported for shipping, analytics, dropshipping, inventory, marketing, live chat, SMS, location, email, SEO, AI, and accounting apps.
Can the system integrate with other services?
Yes. IQ SOFT systems can integrate with:Online payment systemsAISMS servicesWhatsApp BusinessERP systemsOfficial government systemsAPI integrationsEmail services
Do the systems work on mobile devices?
Yes. All systems work seamlessly across:ComputerSmartphoneTabletAndroid and iOS mobile apps are also available upon request.
Is my data secure?
Absolutely. IQ SOFT uses the highest security standards, including:Data encryptionAutomatic backupsAuthorization and role managementMulti-layer securityTrusted data centers
Does IQ Soft include web hosting?
Yes. Your IQ Soft plan includes secure commerce hosting, so you don't need to purchase separate hosting.
Do you offer free technical support?
Yes. Our expert support team provides free assistance with:SetupTrainingUpdatesMaintenanceOngoing technical support
What hours is technical support available?
Help desk support is available during business hours, with an option for 24/7 instant technical support as well.
Can I try the system before purchasing, or get a free package?
Yes. You can request a free demo to explore all the system's features before deciding, and you can also get a free trial package.
Where are IQ SOFT's offices located?
IQ SOFT operates in several cities to serve customers across the region. Our offices:IstanbulKahramanmaraşBaghdadErbil
Have more questions?
The IQ SOFT team is happy to answer any questions you have.🌐 www.iqsoftsys.com
📧 info.iqsoftsys.com
📞 +964 782 157 5289